Terms of Service

Effective Date: 8/27/2024

Welcome to Purely Yelena's, where we specialize in delicious, homemade, organic, and gluten-free desserts. By accessing or using our website, purchasing our products, or engaging with our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our services.

1. General

1.1. Acceptance of Terms
By purchasing our products or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree with these terms, please refrain from using our services.

1.2. Changes to Terms
We reserve the right to update, change, or replace any part of these Terms of Service at our sole discretion. Any changes will be effective immediately upon posting on our website. It is your responsibility to check this page periodically for updates.

2. Product Information

2.1. Quality and Ingredients
All products offered by Purely Yelena's are homemade, organic, gluten-free, and prepared in a kitchen that handles gluten-free ingredients only. We strive to use high-quality, organic ingredients in all our desserts.

2.2. Allergen Information
While we aim to provide gluten-free products, some of our ingredients may come from facilities that also process nuts, dairy, or other allergens. We cannot guarantee that our products are free from traces of these allergens. Please contact us if you have any specific dietary concerns.

2.3. Product Availability
All products are subject to availability. We reserve the right to discontinue any product at any time without prior notice.

3. Ordering and Payment

3.1. Order Process
Orders can be placed through our website or directly via our customer service channels. Once an order is placed, it cannot be canceled or modified without contacting us directly.

3.2. Payment
All prices are listed in USD. Payment is due at the time of order, and we accept the following payment methods: Credit Card, PayPal, Venmo. All transactions are secure and encrypted.

3.3. Pricing
Prices for our products are subject to change without notice. We reserve the right to modify or discontinue a product at any time without prior notice.

4. Shipping and Delivery

4.1. Shipping Policy
We offer shipping within the United States. Shipping charges and delivery times will be calculated at checkout and may vary depending on the destination.

4.2. Delivery Times
While we strive to deliver orders within the estimated timeframes, we cannot guarantee specific delivery dates. Purely Yelena's is not responsible for delays caused by external factors, such as carrier delays or inclement weather.

4.3. Damaged or Missing Items
If your order arrives damaged or with missing items, please contact us within 7 of receiving your order. We will work with you to resolve the issue as quickly as possible.

5. Returns and Refunds

5.1. Return Policy
Due to the perishable nature of our products, all sales are final. We do not accept returns or exchanges.

5.2. Refunds
Refunds are only offered in cases where the product arrives damaged, or there is an error on our part. If you believe you are eligible for a refund, please contact us within 7 days of receiving your order.

6. Intellectual Property

6.1. Copyright and Trademarks
All content, including but not limited to images, text, and branding, on Purely Yelena's website and packaging, is the property of Purely Yelena's and is protected by intellectual property laws. Unauthorized use of this content is prohibited.

7. Limitation of Liability

7.1. No Liability for Allergic Reactions
Purely Yelena's is not responsible for any allergic reactions or adverse effects resulting from the consumption of our products. It is the customer’s responsibility to review ingredient lists and allergen warnings.

7.2. General Limitation
To the maximum extent permitted by law, Purely Yelena's shall not be liable for any indirect, incidental, or consequential damages arising out of or in connection with the use of our products or services.

8. Governing Law

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of New York State.

9. Contact Information

If you have any questions or concerns about these Terms of Service, please contact us at:

Purely Yelena's
Email: dlcmiami@outlook.com